Terms & Conditions

Dealer Terms & Conditions

For Distributor Terms & Conditions please contact us at sales@chromisfiber.com or (732) 764-0900.

This statement of policy supersedes any previous policy expressed or implied and no representative or person is authorized to assume any other liability or adopt any other policy for Chromis Fiberoptics without our written consent. All terms and conditions, prices and policies are subject to change without notice.

Ordering

Orders can be placed by email to orders@chromisfiber.com, or by calling (732) 764-0900.

Only authorized Chromis Fiberoptics dealers can place orders. To become a Chromis Fiberoptics dealer please submit a Chromis Fiberoptics Dealer application, available at https://chromisfiber.com/become-a-dealer. Once your application is received we will contact you to complete the process.

Backorders

Chromis Fiberoptics reserves the right to ship complete or partial orders. Backorders will be generated for partial orders and products will be shipped when available.

Payment Terms

Payment terms are Visa, Mastercard, American Express, PayPal and Net Terms. Net Terms are extended at the discretion of Chromis Fiberoptics upon receipt and approval of a credit application. For a credit application contact us at orders@chromisfiber.com, or by calling (732) 764-0900.

A monthly interest rate of 1.5% (18% per annum) will be applied to overdue balances and Net Terms will be suspended. Overdue accounts will be placed on hold and further orders will not ship until the account balance is paid in full. Chromis Fiberoptics reserves the right to suspend Net Terms to any customer.

Tax

Orders will be charged the appropriate sales tax required by law unless a valid tax certificate is submitted with the first order.

Pricing

Price changes may occur without notice, and all promotions and incentives are at the discretion of Chromis Fiberoptics. We do not offer price protection on past orders.

Shipping Policy

Chromis Fiberoptics offers free ground shipping on Dealer orders exceeding $500 shipped to the official Dealer address on record with Chromis Fiberoptics within the continental United States. Special order merchandise does not qualify for free shipping. All other freight charges and fees, including customs and duties when shipping internationally or outside the continental United States, are the Dealer’s responsibility. Chromis Fiberoptics reserves the right to charge back additional carrier fees for incorrect shipping addresses or 3rd party accounts. Truck shipments are Door to Door only. Inside Delivery must be arranged in advance and will incur an additional charge.

Drop Shipments

A $50 fulfillment fee applies to all drop ship orders.

Shipping Discrepancies and Claims

Shipping discrepancies, shortage, damage or DOA are the Dealer’s responsibility. All claims must be reported to Chromis Fiberoptics within 5 days of receiving your merchandise. Title and ownership of merchandise is transferred from Chromis Fiberoptics to the consignee upon receipt of shipment by the assigned transportation company. Acknowledgement that the material listed on the Bill of Lading has been received in good condition is made by the transportation company. Upon receipt, please inspect your shipment carefully.

Returns

Returns are only accepted for warranty service. Refer to our Warranty for more information.

Custom Products and Special Orders

Some products may have to be special ordered and/or manufactured specifically for your application. This merchandise is referred to as “special order merchandise” and is non-cancellable and non-returnable upon acceptance of your purchase order by Chromis Fiberoptics. Price and payment terms for all special order merchandise will be “as per quotation” from Chromis Fiberoptics and be valid for no longer than 30 days from the date of quotation.

Unilateral Advertised Pricing Policy

Chromis Fiberoptics has determined that, in order to successfully compete in the marketplace and to maintain its premium brand image, all resales of products listed on www.chromisfiber.com and/or in the Chromis Fiberoptics published price lists shall be subject to a Unilateral Minimum Advertised Pricing Policy. Chromis Fiberoptics products covered, and their coordinating minimum resale prices, are set forth in the published price lists via MAP prices. Chromis Fiberoptics reserves the right to alter, modify, suspend or cancel this Unilateral Advertised Pricing Policy, the products covered, and/or the minimum resale prices at any time. This policy does not restrict the Reseller’s right to establish independent resale prices. Chromis Fiberoptics reserves the right to determine whether a Reseller has advertised, offered, and/or sold Chromis Fiberoptics products at a sales price less than the minimum resale price established in this Universal Advertised Pricing Policy. Upon such determination Chromis Fiberoptics will, without assuming any liability, cancel all orders and will indefinitely refuse to accept new orders from the Reseller.

This policy has been unilaterally adopted by Chromis Fiberoptics and will be monitored and applied uniformly. Chromis Fiberoptics will not discuss conditions of acceptance related to this policy. This policy is non-negotiable and will not be altered, modified, or amended or any Reseller. Chromis Fiberoptics neither solicits nor will accept assurances by the Reseller of acquiescence with this policy. Nothing in this policy shall constitute an agreement between Chromis Fiberoptics and any Reseller of compliance with this policy. The Reseller within its own discretion can choose to acquiesce or not acquiesce with this policy. Chromis Fiberoptics staff, representative and agents have no authority to modify or grant exceptions to this policy.

Internet Sales

Our Dealers deserve a level playing field. Chromis Fiberoptics prohibits all online sales and advertising of its products by any Reseller not specifically authorized to do so. This includes but is not exclusive of any form of website offering, internet advertising, email/subscription newsletter, and “Call for Order/Best Price” practices.

Copyrights and Trademarks

All content on this website, including but not limited to text, graphics, or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Chromis Fiberoptics. The collective work includes works that are licensed to Chromis Fiberoptics. Permission is granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order with Chromis Fiberoptics or purchasing Chromis Fiberoptics product. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the website solely for your own non-commercial use, or to place orders with Chromis Fiberoptics. Any other use, including but not limited to the reproduction, distribution, display or transmission or the content of this site is strictly prohibited, unless authorized by Chromis Fiberoptics. All users further agree not to change or delete any proprietary notices from materials downloaded from this website. All trademarks, service marks and trade identifications of Chromis Fiberoptics in the website are trademarks or registered trademarks of Chromis Fiberoptics.

Choice of Law

Disputes in all respects shall be governed by the laws of the State of New Jersey.

Indemnification

You agree to indemnify, defend, and hold harmless Chromis Fiberoptics, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from injury to persons or property from any product purchased from Chromis Fiberoptics, any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account. Chromis Fiberoptics is not responsible for typographical errors.