Warranty

A 3 year Limited Warranty is provided for Chromis Fiberoptics branded products, and provided through an authorized reseller as determined by Chromis Fiberoptics. A product, when purchased and delivered in new condition in its original packaging, is warranted against defects in materials and manufacturing for the period of 3 years after the initial date of purchase from an authorized reseller.

All product returns for warranty service must be pre-authorized by Chromis Fiberoptics. Contact us at orders@chromisfiber.com or by calling (732) 764-0900.

Products must be returned prepaid at the Customer’s cost with the RMA number, and original proof of purchase included. The product should be properly packed to withstand the hazards of shipment and be fully insured.

Products returned for warranty service will be evaluated and tested by Chromis Fiberoptics. If Chromis Fiberoptics finds the product to be defective it reserves the right to repair, replace, substitute or grant credit. Product determined not to be defective will be returned to the Customer.

Chromis Fiberoptics may make substitutions or design changes in the same or similar products without notice to customers and without any obligation to make the same of similar changes to existing products.

This warranty does not cover: 1) malfunction resulting from use of the product other than as specified by Chromis Fiberoptics, 2) malfunction resulting from abuse or misuse of the product, 3) malfunction occurring after repairs have been made by anyone other than Chromis Fiberoptics, 4) any attempt to open, alter or repair the product, 5) acts of nature, 6) lack of proper maintenance, 7) abnormal conditions of temperature, moisture or corrosive manner, 8) loss of, damage to, or malfunction of the product during shipment.

No other express warranty or guarantee, except as mentioned above, given by any person or entity with respect to a product shall bind Chromis Fiberoptics. Chromis Fiberoptics shall not be liable for loss of revenues or profits, inconvenience, expense for substitute equipment or service, storage charges, loss or corruption of data, or any other special, incidental, direct, indirect or consequential damages caused by the use or misuse of, or inability to use, a product, regardless of the legal theory on which the claim is based, and even if Chromis Fiberoptics has been advised of the possibility of such damages. In no event shall recovery of any kind against Chromis Fiberoptics be greater in amount than the purchase price of the product sold by Chromis Fiberoptics and causing the alleged damage. Without limiting the foregoing the customer assumes all risk and liability for loss, damage or injury to the customer and their property and to others and their property arising out of use or misuse of, or inability to use, the product not caused directly by the negligence of Chromis Fiberoptics. This Limited Warranty states your exclusive remedy.

The provisions of the Limited Warranty shall be governed by the State of New Jersey in the United States, without regards to any conflicts of laws rules that would cause the application of the laws of any other jurisdiction. Any dispute arising under this Limited Warranty will in all respects be governed by, and construed with the laws of the State of New Jersey.